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Health Information Technology and Healthcare Information System01:30

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Narrowing the Digital Divide: Framework for Creating Telehealth Equity Dashboards.

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Summary

Health systems can reduce telehealth disparities by creating a strategic framework for a telehealth equity dashboard. This dashboard, developed in three phases, helps measure and display disparities to improve healthcare access.

Keywords:
access to carecliniciancliniciansdashboarddashboardsdatadata source mappingdisparitiesdisparityequityframeworkhealth systemhealth systemshealthcareinformaticistinformaticistspediatricpediatricsresearcherresearcherstelehealthtelevisit

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Area of Science:

  • Health Services Research
  • Digital Health Equity
  • Healthcare Informatics

Background:

  • Telehealth offers improved access but risks widening the digital divide and exacerbating health disparities.
  • Standardized methods are needed for healthcare systems to measure and display telehealth disparities effectively.

Purpose of the Study:

  • To outline a strategic framework for developing and utilizing a telehealth equity dashboard.
  • To guide health systems in addressing disparities in telehealth access and utilization.

Main Methods:

  • Literature review and operational experience from the SPROUT-CTSA Network.
  • Development of a 3-phased approach: data definition, dashboard design, and deployment.

Main Results:

  • A framework for creating a telehealth equity dashboard is proposed.
  • The framework emphasizes defining metrics, user-friendly design, and maximizing engagement.

Conclusions:

  • Implementing a telehealth equity dashboard is crucial for health systems to monitor and mitigate disparities.
  • A phased approach ensures the effective development and deployment of tools to promote equitable telehealth access.