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Enhancing Trust During Complex Health Care Transformation
David M Anderson1,2, Jillian C Ryan3
1Margolis Center for Health Policy, Duke University.
North Carolina Medical Journal
|September 20, 2024
Abstract:
North Carolina's journey to value-based care substantially changes both care incentives and delivery, which requires buy-in from patients. Trust is a key enabler of patient accep-tance. Steps to reduce complexity in language and increase understanding of insurance contracts may improve trust and patience experiences.
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