Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Concept Videos

Data Validation01:03

Data Validation

5.0K
Data validation is an essential part of a comprehensive assessment. Validation is confirming or verifying and opening the door to gathering more assessment data as it clarifies vague or unclear data. The process of checking and verifying the collected information is called data validation. The primary purpose of data validation is to ensure data is as free from error, bias, and misinterpretation as possible.
Nursing assessment guides are generally based on holistic models rather than medical...
5.0K
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

4.8K
The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
4.8K
Ethical Dilemmas II01:30

Ethical Dilemmas II

957
Resolving an ethical dilemma in healthcare involves a systematic approach that considers every aspect of the issue, respecting both the patient's needs and values and the healthcare professional's ethical obligations. Here are potential steps to resolve an ethical dilemma:
957
Ethical Standards II01:23

Ethical Standards II

652
Ethical standards are the backbone of nursing practice, guiding nurses as they interact with patients, families, and colleagues. These standards are crucial for providing safe, empathetic care centered on the patient's needs.
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy...
652
Current Trends in Nursing II01:30

Current Trends in Nursing II

1.2K
Trends in nursing are multifactorial and associated with changes in society, within the nursing profession, and in other professions. Notably, telehealth and remote nursing contribute to successful healthcare delivery for numerous patients and help reduce stress for nurses due to nursing shortages. Nurses can reach patients, monitor their conditions, and interact with them using computers, audio, visual accessories, and telephones—for example, remote patient monitoring systems. Likewise,...
1.2K
Therapeutic Communication01:30

Therapeutic Communication

4.4K
Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
4.4K

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

ADMSEP Milestones: Why Frameworks Don't Necessarily Translate to Adoption.

Academic psychiatry : the journal of the American Association of Directors of Psychiatric Residency Training and the Association for Academic Psychiatry·2026
Same author

Implementation and Evaluation of an Emergency Department-Based Procedure Task Trainer Cart: A Mixed Methods Study.

Cureus·2026
Same author

Combining Systems Thinking and Emotional Intelligence to Navigate Complexity in Simulation Debriefing.

Simulation in healthcare : journal of the Society for Simulation in Healthcare·2026
Same author

Translating Telehealth Communication Research Into Patient-Centered, Implementable Practice.

Journal of medical Internet research·2026
Same author

Repeat Psychiatric Emergency Services Utilization Among Youths Across Emergency Department and Alternative Settings.

Psychiatric services (Washington, D.C.)·2026
Same author

From Clinical Learning Environment Comparison Survey (CLECS) 2.0 to 3.0: Evaluating Reliability Characteristics.

Nurse educator·2026

Related Experiment Video

Updated: Jun 12, 2025

E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
06:28

E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

Published on: August 1, 2019

8.3K

Development and validation of the Telehealth Etiquette Competency Checklist: A Delphi study.

Rachel Pittmann1, Nicole Danaher-Garcia2, Bobbie Ann Adair White3

  • 1Center for Interprofessional Education & Practice, MGH Institute of Health Professions, Boston, MA, USA.

Journal of Telemedicine and Telecare
|September 23, 2024
PubMed
Summary

Developing a telehealth etiquette competency tool is crucial for improving patient experiences and satisfaction in virtual healthcare settings. The validated Telehealth Etiquette Competency Checklist (TECC) aids healthcare professionals in enhancing their videoconsultation skills.

Keywords:
Telehealth etiquettehealth professionstelehealth competencieswebside manner

More Related Videos

Design to Implementation Study for Development and Patient Validation of Paper-Based Toehold Switch Diagnostics
10:42

Design to Implementation Study for Development and Patient Validation of Paper-Based Toehold Switch Diagnostics

Published on: June 17, 2022

2.8K
Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

17.2K

Related Experiment Videos

Last Updated: Jun 12, 2025

E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
06:28

E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

Published on: August 1, 2019

8.3K
Design to Implementation Study for Development and Patient Validation of Paper-Based Toehold Switch Diagnostics
10:42

Design to Implementation Study for Development and Patient Validation of Paper-Based Toehold Switch Diagnostics

Published on: June 17, 2022

2.8K
Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

17.2K

Area of Science:

  • Healthcare Professionalism
  • Digital Health Education
  • Patient Experience

Background:

  • Telehealth professionalism, specifically telehealth etiquette, is essential for positive patient experiences.
  • Limited resources exist for healthcare professionals to learn and practice telehealth etiquette.
  • The patient-provider relationship significantly impacts healthcare outcomes.

Purpose of the Study:

  • To develop and validate a telehealth etiquette competency tool for healthcare professionals.
  • To establish a standardized measure for assessing telehealth etiquette skills.

Main Methods:

  • A multiround Delphi study was conducted with diverse subject matter experts.
  • Lawshe's content validity methodology was used to validate the checklist.
  • Expert opinions were gathered and analyzed over two rounds of consensus building.

Main Results:

  • Initial consensus was reached on 19 out of 20 competencies in Round 1.
  • Following expert-driven revisions, full consensus on all 20 competencies was achieved in Round 2.
  • The Telehealth Etiquette Competency Checklist (TECC) was validated by 16 panelists.

Conclusions:

  • The validated TECC serves as a practical tool for healthcare professionals.
  • Implementing the TECC can enhance telehealth videoconsultations.
  • Improved videoconsultations are expected to increase patient satisfaction.