Building Confidence, Diminishing Stress: A Clinical Incivility Management Initiative for Nursing Students

Area of Science:

• Nursing Education
• Healthcare Professionalism
• Clinical Psychology

Background:

• Incivility in clinical settings negatively impacts nursing students, educators, and patient care.
• Prevalence of incivility is increasing globally, with a lack of effective interventions.
• Addressing incivility is crucial for maintaining a safe and effective learning environment.

Purpose of the Study:

• To assess an interactive program's effectiveness in reducing nursing students' perceived stress.
• To improve nursing students' self-efficacy and readiness to address clinical incivility.
• To evaluate changes in professional responses to incivility among nursing students.

Main Methods:

• A mixed-methods study involving 35 senior baccalaureate nursing students.
• A three-week interactive program focused on clinical incivility management.
• Pre- and post-intervention surveys (UBCNE, PSS, GSE) and a focus group were utilized.

Main Results:

• 71.4% of students experienced clinical incivility.
• No significant changes in perceived stress or self-efficacy were observed.
• A significant improvement in professional responses to incivility was noted post-intervention.

Conclusions:

• Collaboration between nursing schools and clinical agencies is essential.
• Implementing monitoring systems and evidence-based policies is recommended.
• Interactive interventions are necessary to prevent and manage clinical incivility.