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AI-induced indifference: Unfair AI reduces prosociality.

Raina Zexuan Zhang1, Ellie J Kyung2, Chiara Longoni3

  • 1Leonard N. Stern School of Business, New York University, 40 West 4th Street, New York, NY 10012, United States of America.

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|September 24, 2024
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Summary
This summary is machine-generated.

Interacting with unfair artificial intelligence (AI) reduces people's willingness to act prosocially towards others. This AI-induced indifference occurs because individuals blame AI less for unfairness, lowering their desire to punish injustice.

Keywords:
AltruismArtificial intelligenceAttributions of blameProsocial behaviorProsocial punishment

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Area of Science:

  • Psychology
  • Human-Computer Interaction
  • Artificial Intelligence Ethics

Background:

  • The increasing integration of artificial intelligence (AI) into daily life necessitates understanding its impact on human judgment and social interactions.
  • While research exists on AI receptivity, the effects of human-AI interaction on subsequent human-to-human behavior remain underexplored.

Purpose of the Study:

  • To investigate how experiencing unfair decisions from AI, compared to human decision-makers, influences subsequent prosocial behavior between humans.
  • To identify the psychological mechanisms underlying any observed changes in prosociality following interactions with unfair AI.

Main Methods:

  • Four experiments involving a total of 2425 participants were conducted.
  • Participants experienced unfair monetary allocations from either an AI or a human actor.
  • Subsequent prosocial behavior was measured, including willingness to punish unfair human actors at personal cost.

Main Results:

  • Receiving an unfair allocation from an AI, rather than a human, significantly decreased participants' prosocial behavior.
  • This effect, termed 'AI-induced indifference,' was linked to reduced blame directed at AI actors for unfairness.
  • The findings held even when the initial unfair AI interaction and subsequent prosocial decision occurred in different contexts.

Conclusions:

  • Interactions with unfair AI can have spillover effects, negatively impacting human-to-human social dynamics.
  • Experiencing unfairness from AI may desensitize individuals to the misconduct of others, diminishing their inclination to act prosocially.
  • These results highlight the importance of considering the social consequences of AI decision-making in human interactions.