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Digital transformation and organizational restlessness.

Cristina Besio1, Marco Jöstingmeier1, Christine Posner1

  • 1Chair for Organizational Sociology, Institute for Social Science, Helmut-Schmidt-University Hamburg, Hamburg, Germany.

Frontiers in Sociology
|September 25, 2024
PubMed
Summary

Constant organizational change can lead to "organizational restlessness," hindering digital transformation. Sustainable change requires balancing continuity and disruption for effective organizational development.

Keywords:
digitalizationinnovationorganizational changeorganizational restlessnesspublic administration

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Area of Science:

  • Organizational Studies
  • Public Administration
  • Digital Transformation

Background:

  • Modern organizations face pressure for continuous adaptation and flexibility.
  • The risks associated with constant, uncoordinated organizational change are often underestimated.
  • This can lead to a detrimental state of 'organizational restlessness,' eroding the benefits of stable structures.

Purpose of the Study:

  • To define and explore the concept of 'organizational restlessness' resulting from continuous change.
  • To identify the sources and impacts of organizational restlessness on digital transformation efforts.
  • To propose a balanced approach to organizational change for successful digitalization.

Main Methods:

  • Qualitative research methodology.
  • Analysis of data from interviews and participant observations.
  • Case study of a large German public administration.

Main Results:

  • Identified three primary sources of organizational restlessness: societal innovation imperative, political leadership changes, and personnel rotation.
  • Demonstrated that organizational restlessness paradoxically impedes the planned introduction of desirable changes, including digital transformation.
  • Challenged the notion that bureaucratic rigidity is the sole barrier to digital transformation, highlighting uncoordinated change as a significant hindrance.

Conclusions:

  • Organizational restlessness, driven by constant uncoordinated change, negatively impacts an organization's ability to achieve strategic goals like digital transformation.
  • Effective digital transformation necessitates a strategic balance between organizational continuity and managed disruption.
  • Understanding and mitigating organizational restlessness is crucial for fostering sustainable organizational development and successful digitalization.