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Health Professionals' Views on the Use of Conversational Agents for Health Care: Qualitative Descriptive Study
A Luke MacNeill1,2, Lillian MacNeill1,2, Alison Luke1,2
1Centre for Research in Integrated Care, University of New Brunswick, Saint John, NB, Canada.
Journal of Medical Internet Research
|September 25, 2024
Summary
Health professionals see benefits and risks in using conversational agents for patient care, suggesting oversight for integration. These AI tools could improve access and support clinicians but require careful implementation.
Area of Science:
- Digital Health
- Health Informatics
- Human-Computer Interaction
Background:
- Growing adoption of conversational agents in healthcare delivery.
- Limited research on healthcare professionals' perspectives on this technology.
Purpose of the Study:
- To understand healthcare professionals' views on conversational agent use in healthcare.
- To explore perceived benefits, risks, and integration strategies.
Main Methods:
- Qualitative interviews with physicians, nurses, and mental health professionals.
- Thematic analysis of transcribed interviews regarding conversational agent applications.
- Exploration of potential benefits, risks, and integration models.
Main Results:
- Perceived benefits include increased patient access and clinician workload support.
- Identified drawbacks involve added professional burden and system limitations.
- Suggested applications: screening, information delivery, and inter-appointment support.
- Emphasis on the need for professional oversight in development and deployment.
Conclusions:
- Provides insights into healthcare professionals' perspectives on conversational agents.
- Highlights key benefits, drawbacks, and integration considerations.
- Offers guidance for stakeholders developing and implementing healthcare AI.
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