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Design of a Cancer Infusion Center: Results from a Pre- and Post-Occupancy Evaluation
Mahshid Jalalianhosseini1, Kara Freihoefer2, Abbie Ochsner3
1HGA Architects and Engineers, Milwaukee, WI, USA.
HERD
|October 3, 2024
Summary
The new pod-designed cancer infusion center improved nurse efficiency and patient satisfaction by enhancing privacy and reducing travel time. However, it limited inter-pod nurse collaboration, highlighting the need for effective change management.
Area of Science:
- Healthcare Design
- Oncology Nursing
- Patient Experience
Background:
- A new cancer infusion center with a pod-like layout opened in October 2020.
- This center replaced two older infusion centers within the same healthcare system.
Purpose of the Study:
- To conduct a post-occupancy evaluation of a new pod-designed cancer infusion center.
- To compare findings with pre-occupancy evaluations to assess the impact of design on staff efficiency and patient/staff satisfaction.
Main Methods:
- Employed a mixed-method approach, consistent with pre-occupancy research.
- Included direct staff shadowing, medication delivery observation, and patient and staff questionnaires.
Main Results:
- The new design reduced nurse travel time, improving staff efficiency.
- Both patients and nurses reported increased satisfaction with privacy, noise levels, and workspace availability.
- Nurses with prior experience reported lower satisfaction, particularly regarding inter-pod communication.
Conclusions:
- The pod design enhances work efficiency and patient/staff satisfaction despite limitations in cross-pod collaboration.
- Effective change management strategies are crucial for successful transitions to new healthcare environments.
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