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Emotional Intelligence as Critical Competence in Nurses' Work Performance: A Cross-Sectional Study.
Petros Galanis1, Aglaia Katsiroumpa1, Ioannis Moisoglou2
1Clinical Epidemiology Laboratory, Faculty of Nursing, National and Kapodistrian University of Athens, 11527 Athens, Greece.
Emotional intelligence significantly boosts nurses' work performance, enhancing both task completion and contextual contributions. Improving nurses' emotional intelligence is crucial for better healthcare outcomes and a more resilient workforce.
Area of Science:
- Nursing
- Psychology
- Healthcare Management
Background:
- Emotional intelligence (EI) is vital for nurses navigating demanding healthcare environments.
- Limited research exists on the EI-work performance link specifically within the nursing profession.
- Improving care quality and safety, especially for chronically ill patients, necessitates understanding factors influencing nurse performance.
Purpose of the Study:
- To investigate the impact of emotional intelligence on nurses' work performance in Greece.
- To analyze the relationship between specific EI facets and different aspects of work performance.
- To provide evidence for interventions aimed at enhancing nurse performance through EI development.
Main Methods:
- Cross-sectional study involving 318 nurses in Greece.
- Data collected via an online survey using the Trait Emotional Intelligence Questionnaire-Short Form (TEIQue-SF) and Individual Work Performance Questionnaire (IWPQ).
- Multivariable linear regression models were employed, adjusting for demographic and professional variables, adhering to STROBE guidelines.
Main Results:
- All four facets of emotional intelligence (well-being, self-control, emotionality, sociability) positively correlated with increased work performance.
- Specific EI facets showed significant positive associations with task and contextual performance.
- Higher emotionality and sociability were linked to reduced counterproductive work behaviors.
Conclusions:
- Emotional intelligence positively impacts nurses' work performance, including task and contextual aspects.
- Healthcare organizations should implement interventions to foster nurses' emotional intelligence.
- Enhancing EI can lead to improved nurse performance, patient outcomes, compassion, resilience, and a supportive work environment.
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