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Telemedicine and time management in primary care.
Yael Keshet1, Ariela Popper-Giveon2, Tamar Adar3
1Department of Sociology, Western Galilee Academic College, Derech Hamichlalot, Acre 2426515, Israel.
Family Practice
|October 19, 2024
Summary
Telemedicine technologies (TTs) offer primary care physicians (PCPs) improved time management and work-life balance. These information and communication technologies (ICTs) can enhance clinical practice efficiency and patient care quality.
Area of Science:
- Health Informatics
- Primary Care Medicine
- Telehealth
Background:
- Information and communication technologies (ICTs) offer novel work structuring, time management, and scheduling autonomy.
- Effective time management and scheduling are crucial in primary care clinical practice.
- Consultation time limits significantly impact the quality of patient care.
Purpose of the Study:
- To investigate primary care physicians' (PCPs) experiences with telemedicine technologies (TTs).
- To understand how TTs influence PCP communication and time management in patient interactions.
Main Methods:
- In-depth interviews were conducted with 20 Israeli PCPs in 2023.
- Participants included family physicians and pediatricians.
Main Results:
- Time perception and management were central themes for PCPs using TTs.
- TTs were perceived to save patient time but had mixed effects on PCP work time (both saving and wasting).
- TTs impacted PCP work-life balance, enabling better personal time management during and between appointments.
Conclusions:
- Telemedicine technologies can benefit PCPs by improving in-clinic time management, potentially enhancing healthcare delivery.
- This study supports existing literature on ICTs facilitating better time management and work scheduling autonomy.
- Recommendations for optimizing TT implementation in healthcare organizations are provided.
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