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Patient-centered lean healthcare management from a humanistic perspective
Min Chen1,2,3, Qing Guan4,5,6, Jianmin Zhuang7,8
1School of Health Management, Fujian Medical University, Fuzhou, 350122, China. minchen@fjmu.edu.cn.
BMC Health Services Research
|October 19, 2024
Summary
Integrating medical humanities with lean healthcare enhances patient-centered services. This approach improves efficiency and quality while addressing emotional needs, crucial for modern healthcare systems.
Area of Science:
- Healthcare Management
- Medical Humanities
- Patient-Centered Care
Background:
- Healthcare systems face pressure from aging populations and rising demands.
- Lean healthcare improves efficiency but may neglect patient emotional needs.
- Integrating medical humanities offers a patient-centered solution.
Purpose of the Study:
- To explore integrating medical humanities with lean healthcare.
- To develop a patient-centered service model.
- To address limitations of traditional lean healthcare.
Main Methods:
- Literature review on medical humanities in lean healthcare.
- Qualitative study using semi-structured interviews.
- Interviews with eight management staff and doctors in a Chinese tertiary hospital.
Main Results:
- Integration enhances service personalization, trust, and team satisfaction.
- Strategies include comprehensive assessments, improved communication, and humanistic professional development.
- Addresses lean healthcare's profitability focus with scientific evaluation and transparency.
Conclusions:
- Proposes a patient-centered lean healthcare model integrating medical humanities.
- Offers a framework for improving quality, efficiency, and compassionate care.
- Supports public hospital reform in China and serves as an international reference.
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