Office soundscape assessment: A model of acoustic environment perception in open-plan officesa)

The soundscape approach has been utilised in recent research for residential environments, but applications to indoor working environments remain limited. This study investigated the suitability of affective quality evaluations of open-plan office acoustics. Perceptual assessments were completed by occupants of eight open-plan office floorplates, using affective dimensions outlined in PD ISO/TS 12913-3:2019 and indoor soundscape studies. Participant demographic, contextual, work-related quality, and psychological well-being data were collected. Workstation noise levels were measured following BS ISO 22955:2021. Principal component analysis identified Pleasantness, Eventfulness, and Emptiness as the main perceptual dimensions, cumulatively explaining 56% of the total variance. Results indicate the suitability of the PD ISO/TS 12913-3:2019 two-dimensional model for open-plan offices. The perceived presence of human sounds negatively correlated with ISO Pleasantness yet positively correlated with ISO Eventfulness. Participant gender and aural diversity mediated ISO Pleasantness. Psychological well-being and work-related quality correlated positively with soundscape pleasantness. No correlations were found between level-based acoustical indicators-equivalent continuous sound level (LAeq), level exceeded 10% (LA10) and 90% (LA90) of the time, level variability (LA10-LA90) and Liveliness-and perceptual scores. A conceptual representation of open-plan office soundscape perception is presented, offering a framework for evaluating and designing workspaces to enhance well-being.