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Professional nurses' perspectives of an ideal performance management process
Sibonelo Ndlovu1, Neltjie C van Wyk1, Ronell Leech1
1Department of Nursing Science, Faculty of Health Sciences, University of Pretoria, Pretoria, South Africa.
Health SA = SA Gesondheid
|November 7, 2024
Summary
Professional nurses desire supportive management and involvement in performance processes. Key elements for an ideal performance management system include trust, training, rewards, and transparency to boost job satisfaction and patient care.
Area of Science:
- Healthcare Management
- Nursing Studies
- Organizational Psychology
Background:
- Effective performance management is crucial for nursing job satisfaction and patient outcomes.
- Ineffective processes can lead to nursing staff demotivation.
Purpose of the Study:
- To explore professional nurses' perspectives on an ideal performance management process.
- To identify key factors contributing to a successful performance management system in nursing.
Main Methods:
- Descriptive qualitative research design utilizing appreciative inquiry.
- Purposive sampling of professional nurses in a South African private hospital.
- Five focus groups (25 participants) with thematic and 5-D model analysis.
Main Results:
- Trusting relationships between nurses and management are essential.
- Training for nurses and managers, fair rewards, and transparent processes foster a positive work environment.
- Addressing challenges and promoting opportunities within the performance management system is vital.
Conclusions:
- Professional nurses need strong support from immediate and top management.
- Involving nurses in the planning and implementation phases ensures better relationships and addresses constraints.
- Findings can enhance manager and nurse competencies for a positive performance management system.
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