Examining the factors affecting sustained use in smart interactive cabinet design: A comparative analysis using SEM...

Area of Science:

• Human-Computer Interaction
• Consumer Behavior
• Smart Home Technology

Background:

• Smart interactive cabinets are increasingly popular, yet research on sustained user engagement is limited.
• Existing studies primarily focus on technology development and performance, neglecting user retention factors.
• Understanding continued usage intentions is vital for effective product design and marketing strategies.

Purpose of the Study:

• To investigate factors influencing users' intentions to continue using smart interactive cabinets.
• To examine how these factors impact product design and marketing strategies for smart cabinets.
• To address the research gap concerning user retention determinants in smart interactive cabinet adoption.

Main Methods:

• Empirical analysis and hypothesis testing using a questionnaire survey of 304 young Chinese urban users (born 1980s-1990s).
• Application of covariance-based structural equation modeling (CB-SEM) and fuzzy-set qualitative comparative analysis (fsQCA).
• Synthesis and analysis of user patterns and influencing factors among young consumers.

Main Results:

• Perceived usefulness significantly predicts continued use intentions for smart interactive cabinets.
• Ease of use is a critical factor in users' willingness to continue using smart interactive cabinets.
• Product innovation plays a significant role in driving sustained engagement with smart interactive cabinets.

Conclusions:

• Perceived usefulness, ease of use, and innovation are essential for enhancing user satisfaction and continued adoption of smart interactive cabinets.
• Findings provide valuable guidance for manufacturers and marketers to optimize smart product design and marketing.
• Future research should explore diverse user demographics and evolving technological landscapes in smart home adoption.