Quality of care in South Sudan and its associated factors, a facility-based cross-sectional study in public health facilities in Yambio County, Western Equatoria State
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View abstract on PubMed
Summary
This summary is machine-generated.Patient satisfaction with healthcare in South Sudan was high at 84.8%. Key factors influencing this positive patient experience included provider attitude, technical skills, and respectful communication, highlighting the importance of client-centered care.
Area Of Science
- Public Health
- Healthcare Quality
- Patient Experience
Background
- South Sudan's healthcare system faces significant challenges, including inadequate services, high maternal/child mortality, and drug shortages.
- Factors like political unrest and limited infrastructure further impede quality healthcare delivery.
- Despite challenges, efforts are ongoing to meet basic health needs aligned with Sustainable Development Goal-3.
Purpose Of The Study
- To explore patient-perceived quality of healthcare attributes in South Sudan.
- To understand patient satisfaction with healthcare services in selected facilities.
Main Methods
- A facility-based cross-sectional descriptive study was conducted in Yambio County, Western Equatoria State.
- A sample of 422 participants was recruited using randomized sampling.
- Data were collected and analyzed using SPSS version 25.
Main Results
- A high overall satisfaction rate of 84.8% was reported by participants.
- Key factors associated with patient experience and satisfaction included provider communication, technical capacity, attitude, and client respect.
- Demographic factors like age and sex also showed associations with care experience.
Conclusions
- Patients in Western Equatoria State expressed significant satisfaction with healthcare quality.
- Provider behaviors, attitudes, and technical skills are crucial for positive patient experiences.
- Recommendations include integrating medical ethics and client-centered care training into continuing medical education.
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