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Tools for Assessing Communication in Pharmacy Education: Review and Recommendations
Jacqueline E McLaughlin1, Katherine Kelley2, Sophia M Mortha1
1UNC Eshelman School of Pharmacy, USA.
American Journal of Pharmaceutical Education
|November 14, 2024
Summary
Assessing communication skills in pharmacy students is crucial but complex. This review identifies practical assessment tools for educators to evaluate essential pharmacy communication competencies.
Area of Science:
- Pharmacy Education
- Communication Skills Assessment
- Healthcare Professional Training
Background:
- Effective communication is fundamental for pharmacists.
- Doctor of Pharmacy (PharmD) curricula should prioritize communication skills development.
- Assessing these skills presents challenges for educators.
Purpose of the Study:
- To identify and summarize instruments for assessing communication skills in pharmacy.
- To provide pharmacy educators with useful tools for evaluation.
- To aid in the selection or adaptation of assessment instruments.
Main Methods:
- A narrative review of relevant literature was conducted.
- Fifty-seven studies were evaluated for communication assessment instruments.
- Eighteen studies with readily available and useful instruments were included.
Main Results:
- Most reviewed instruments focused on oral communication.
- Pharmacy students were the primary communicators evaluated.
- Instruments utilized instructors as assessors across various educational settings.
- Communication tasks, contexts, and measurement scales varied significantly.
Conclusions:
- Assessing pharmacy student communication is complex due to diverse needs.
- A range of useful assessment instruments are available.
- Educators can use this review to select or adapt tools for their specific needs.
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