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A structured model for continuous improvement methodology deployment and sustainment: A case study.

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  • 1School of Engineering, University of Limerick, Limerick, Ireland.

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|November 18, 2024
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Summary

This study introduces a Lean methodology for proactive process improvement in Medtech, utilizing a digitized system and the Plan, Do, Check, Act (PDCA) model. The approach yielded financial gains and enhanced customer satisfaction, efficiency, and employee engagement.

Keywords:
Continuous improvementLeanPDCAPMBOK®

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Area of Science:

  • Operations Management
  • Healthcare Manufacturing
  • Process Improvement

Background:

  • Continuous Improvement (CI) frameworks are crucial for organizational success.
  • Implementing Lean methodologies effectively requires a structured approach.
  • The Medtech sector has limited documented applications of Lean for process improvement.

Purpose of the Study:

  • To design and apply a clear methodology for proactive process improvement.
  • To investigate the use of a digitized measurement and monitoring system within a Lean framework.
  • To develop a sustainable model for managing process improvement activities in a Medtech organization.

Main Methods:

  • Utilized the Plan, Do, Check, Act (PDCA) model.
  • Implemented a phased digitized measurement and monitoring system.
  • Conducted a case study within a Medtech organization.

Main Results:

  • Achieved significant financial gains.
  • Demonstrated improvements in customer satisfaction, efficiency, and cost reduction.
  • Showcased enhanced employee engagement and a stronger foundation for continuous improvement.

Conclusions:

  • A robust structure and methodology are key to measuring and sustaining improvement.
  • Proactive process improvement is vital within a CI framework.
  • The developed model supports Lean deployment, sustains behavioral change, and contributes to the body of knowledge in healthcare manufacturing.