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Professional pharmacy Services' outcomes performance measurement: A narrative review
Lígia Reis1,2, João Gregório2
1PhD Student, Universidade Lusófona, Lisbon, Portugal & Escuela de Doctorado de la Universidad de Alcalá, Madrid, Spain.
Community pharmacies need better performance indicators to measure patient outcomes and demonstrate the value of their services. Current indicators often focus on outputs, not patient-level results, necessitating a shift in measurement frameworks.
Area of Science:
- Pharmacy Practice
- Health Services Research
- Outcome Measurement
Background:
- Professional pharmacy services are crucial for patient health and medication therapy outcomes.
- Community pharmacies must assess service performance and demonstrate value to stakeholders.
- Understanding current outcome performance indicators is vital for proving added value.
Purpose of the Study:
- To identify performance indicators for measuring patient outcomes.
- To determine how the value of professional pharmacy services is demonstrated.
Main Methods:
- A narrative review of literature published since 2000 was conducted.
- Systematic searches in PubMed and Scopus, supplemented by Google Scholar and Google searches.
- Inclusion criteria focused on community pharmacies, pharmaceutical care, and key performance indicators.
Main Results:
- Twelve papers were included, with a notable increase in publications over the last decade.
- Identified outcome indicators were primarily linked to quality frameworks and focused on outputs rather than patient-level outcomes.
- Disease and therapy management were the most frequently evaluated services.
Conclusions:
- A paradigm shift is required to develop performance indicators that measure patient-level outcomes and the value of professional pharmacy services.
- Robust evidence of pharmacist interventions' impact on patient outcomes can support the integration and recognition of pharmacy-led services.
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