Medical dispatchers' experience with live video during emergency calls: a national questionnaire study
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View abstract on PubMed
Summary
This summary is machine-generated.Emergency Medical Service (EMS) dispatchers find live video helpful for assessing calls and aiding first aid. However, technology issues and suitability for all situations remain barriers to its use.
Area Of Science
- Emergency Medicine
- Health Informatics
- Telehealth
Background
- Telehealth, including live video, is increasingly vital in healthcare.
- Live video is used in Prehospital Emergency Medical Services (EMS) to aid patient assessment and dispatcher-assisted first aid.
- EMS dispatcher experiences with live video in emergency calls are under-researched.
Purpose Of The Study
- To explore Danish EMS dispatchers' experiences and perceptions of using live video during emergency calls.
- To understand the implementation process of video as a new tool in EMS dispatch.
Main Methods
- A nationwide survey was conducted in 2023 across Denmark's five Emergency Medical Dispatch Centers.
- All Danish EMS dispatchers were invited to participate.
- The survey assessed dispatcher experience, self-perception of video use, and implementation factors using a 7-point agreement scale.
Main Results
- 78% of 183 EMS dispatchers completed the survey.
- Dispatchers found video easy to use (median=7) and supportive for unclear cases (median=7).
- Barriers included unsuitability for all calls and technology complications; emotional impact was not a significant barrier (median=1).
Conclusions
- Live video is perceived as a valuable supplemental tool by Danish EMS dispatchers.
- Key barriers to video use are situational suitability and technological issues.
- Few demographic differences were found regarding dispatcher perceptions of video use.
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