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EVALUATION OF THE FUNCTIONAL CHARACTERISTICS OF THE UNIVERSAL HEALTHCARE PROGRAM BY MEDICAL PERSONNEL IN TBILISI
1Tbilisi State University, Georgia.
Georgian Medical News
|November 24, 2024
Summary
Medical staff in Tbilisi reported that while universal healthcare improved access, program deficiencies hinder patient care. Job satisfaction is higher in hospitals than outpatient settings, with calls for simplified payments and better awareness.
Area of Science:
- Healthcare Management
- Public Health Policy
- Medical Sociology
Background:
- Healthcare professionals face significant physical and emotional stress, impacting job efficiency.
- Job satisfaction among medical staff is a critical factor influencing overall healthcare system performance.
Purpose of the Study:
- To assess medical personnel satisfaction with the universal healthcare program in Tbilisi and its regions.
- To identify factors influencing job satisfaction within the current healthcare framework.
Main Methods:
- A survey of 207 medical personnel (aged 18-70) from outpatient and hospital settings in Tbilisi and surrounding regions.
- Data collection through interviews focusing on satisfaction with the universal healthcare program and perceived challenges.
Main Results:
- 89% of medical staff identified program deficiencies (e.g., limited diagnoses, inadequate lab/instrumental research) as barriers to impeccable patient care.
- Outpatient staff (60%) prioritized simplifying payment procedures, while hospital staff (71%) preferred cooperation with the state program, emphasizing improved awareness of services.
Conclusions:
- The universal healthcare system has enhanced medical service accessibility and personnel satisfaction.
- Job satisfaction levels are notably higher within the hospital sector compared to the outpatient sector.
- Findings offer insights for enhancing medical staff job satisfaction in healthcare institutions.
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