A Qualitative Study of Pharmacists' Perceptions of the Advantages and Disadvantages of Telepharmacy

In Japan, telepharmacy is becoming increasingly popular due to deregulation triggered by the outbreak of COVID-19. The purpose of this study was to gain an understanding of the actual state of telepharmacy in Japan by interviewing pharmacists who have experience with telepharmacy and describing its advantages and disadvantages, as well as their outlook for its use going forward. The interviews were conducted online using Zoom. Each interview lasted approximately 30 min. Eleven people were interviewed. The advantages mentioned by the pharmacists were classified into three main categories: "Better communication", "Time savings", and "Improved safety". The disadvantages were classified into the following nine categories: "Drug delivery problems", "Communication failures", "Ease of use for patients", "Emotional reactions", "Pharmacy system", "Communication issues", "Healthcare system issues", "App system issues", and "Cost". Many of these factors correspond to the Unified Theory of Acceptance and Use of Technology (UTAUT) constructs presented by Venkatesh, et al. Many of the pharmacists mentioned that the use of telepharmacy is likely to expand further in the future, but that this will require further development of communication technology and the widespread use of systems such as electronic prescriptions.