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Colleague Care - Implementing a staff peer support program.

Sarah Michael1, Lila Petar Vrklevski2, Lesley Innes3

  • 1Sydney Local Health District, Sydney, NSW, Australia; St Vincent's Hospital, Sydney, NSW, Australia; and Discipline of Psychiatry & Mental Health, School of Medicine and Public Health, University of New South Wales, Sydney, NSW, Australia.

Australasian Psychiatry : Bulletin of Royal Australian and New Zealand College of Psychiatrists
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PubMed
Summary
This summary is machine-generated.

Staff peer support programs offer vital non-clinical aid to healthcare workers experiencing distress after adverse events. This guide provides reproducible steps for establishing such programs within health services.

Keywords:
adverse eventsclinician wellbeingpeer supportsecond victimstaff health

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Area of Science:

  • Healthcare Management
  • Occupational Health
  • Psychology

Background:

  • Healthcare professionals are increasingly recognized as 'second victims' following adverse patient events.
  • Peer support programs are emerging as a crucial non-clinical intervention for staff well-being.

Purpose of the Study:

  • To provide a reproducible methodology for establishing staff peer support programs in healthcare settings.
  • To share practical steps and learnings for implementing localized peer support initiatives.

Main Methods:

  • Outlined the initiation, customization, engagement, launch, and maintenance phases of a peer support program in a NSW health service.
  • Detailed the process within a multi-hospital and multi-service organization.

Main Results:

  • Dedicated resourcing and executive support were critical for program success.
  • Key challenges included broad staff engagement and establishing trust in confidentiality.

Conclusions:

  • Staff peer support programs offer a valuable, practical approach to supporting healthcare workers affected by adverse events.
  • The presented methodology and insights can guide the implementation of similar programs in diverse healthcare services.