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A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
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An Automated Conversational Agent Self-Help Program: Randomized Controlled Trial.

Heather M Foran1, Christian Kubb1, Janina Mueller1

  • 1Department of Health Psychology, University of Klagenfurt, Klagenfurt, Austria.

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Summary
This summary is machine-generated.

A new conversational agent program (Zenny) showed effectiveness comparable to web resources for improving well-being. Higher engagement with Zenny correlated with greater well-being gains, suggesting potential for scalable mental health promotion.

Keywords:
chatbotflourishingpreventionrandomized controlled trialwell-being

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Area of Science:

  • Digital Health
  • Mental Health Interventions
  • Behavioral Science

Background:

  • Health promotion programs can enhance well-being, but access and utilization remain limited.
  • Existing interventions face challenges in widespread adoption and consistent engagement.

Purpose of the Study:

  • To develop and evaluate a novel, broadly accessible conversational agent program named Zenny.
  • To assess the effectiveness and implementation of Zenny in improving psychological well-being.

Main Methods:

  • 1345 US adults were randomized to a WhatsApp-based conversational agent (Zenny) or an active control group with online wellness resources.
  • Primary outcomes included well-being, psychosocial flourishing, and positive psychological health, measured at baseline and 1 month.
  • Analyses utilized an intention-to-treat approach.

Main Results:

  • Both groups demonstrated significant improvements in well-being, flourishing, and positive psychological health.
  • No significant differences in effectiveness were found between the Zenny intervention and the active control group.
  • Increased engagement with the conversational agent was associated with greater well-being improvements in the intervention group.

Conclusions:

  • The Zenny conversational agent wellness program was as effective as evidence-based web resources.
  • Strategies to enhance long-term participant engagement are needed, as higher engagement correlated with better outcomes.
  • Further research, including long-term follow-up, is required to confirm sustained effects.