Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Concept Videos

Empathy02:34

Empathy

9.6K
Some researchers suggest that altruism operates on empathy. Empathy is the capacity to understand another person’s perspective, to feel what he or she feels. An empathetic person makes an emotional connection with others and feels compelled to help (Batson, 1991). Empathy can be expressed in several ways, including cognitive, affective, and motor. 
9.6K

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Developing AI-powered virtual patient chatbots for diagnostic reasoning training.

Academic medicine : journal of the Association of American Medical Colleges·2026
Same author

Effective virtual patient simulators for medical communication training: A systematic review.

Medical education·2020
See all related articles

Related Experiment Video

Updated: Jun 5, 2025

Loneliness Assuaged: Eye-Tracking an Audience Watching Barrage Videos
06:45

Loneliness Assuaged: Eye-Tracking an Audience Watching Barrage Videos

Published on: May 29, 2020

4.1K

Visualizing Empathy in Patient-Practitioner Interactions Using Eye-Tracking Technology: Proof-of-Concept Study.

Yuyi Park1, Hyungsin Kim2, Hakkyun Kim3

  • 1Department of Dentistry, Seoul National University, Seoul, Republic of Korea.

JMIR Formative Research
|December 11, 2024
PubMed
Summary

Clinical empathy, crucial for patient outcomes, involves both verbal and nonverbal communication. Practitioner gaze on a patient's face, particularly the mouth area, enhances perceived empathy, highlighting its importance in medical education.

Keywords:
clinical empathydoctor-patient encounterseye trackingmedical communicationnonverbal behavior

More Related Videos

Eye Tracking During A Complex Aviation Task For Insights Into Information Processing
07:48

Eye Tracking During A Complex Aviation Task For Insights Into Information Processing

Published on: April 4, 2025

179
Eye Tracking During Visually Situated Language Comprehension: Flexibility and Limitations in Uncovering Visual Context Effects
07:36

Eye Tracking During Visually Situated Language Comprehension: Flexibility and Limitations in Uncovering Visual Context Effects

Published on: November 30, 2018

15.6K

Related Experiment Videos

Last Updated: Jun 5, 2025

Loneliness Assuaged: Eye-Tracking an Audience Watching Barrage Videos
06:45

Loneliness Assuaged: Eye-Tracking an Audience Watching Barrage Videos

Published on: May 29, 2020

4.1K
Eye Tracking During A Complex Aviation Task For Insights Into Information Processing
07:48

Eye Tracking During A Complex Aviation Task For Insights Into Information Processing

Published on: April 4, 2025

179
Eye Tracking During Visually Situated Language Comprehension: Flexibility and Limitations in Uncovering Visual Context Effects
07:36

Eye Tracking During Visually Situated Language Comprehension: Flexibility and Limitations in Uncovering Visual Context Effects

Published on: November 30, 2018

15.6K

Area of Science:

  • Medical Communication
  • Patient-Provider Interaction
  • Clinical Empathy Research

Background:

  • Effective communication between medical practitioners and patients is vital for positive health outcomes.
  • Clinical empathy as a practical skill in healthcare interactions has received limited research attention.

Purpose of the Study:

  • To investigate clinical empathy in practitioner-patient encounters by analyzing verbal and nonverbal behaviors.
  • To examine the correlation between traditional empathy assessments and practitioners' actual gaze behavior using eye-tracking technology.

Main Methods:

  • Employed mixed methods, integrating eye-tracking data, the Korean version of the Jefferson Scale of Empathy-Health Professional, and Consultation and Relational Empathy survey scores.
  • Conducted qualitative interviews with patients to gather insights into their experiences during clinical encounters.

Main Results:

  • Practitioner gaze focused on the patient's face, especially the mouth area, correlated with higher perceived empathy.
  • Distinct gaze patterns were observed between interactions with new versus returning patients.
  • Patient interviews indicated that task-oriented and socially oriented empathy are key to meeting patient expectations.

Conclusions:

  • Advocates for a multidimensional approach to clinical empathy, integrating verbal and nonverbal cues.
  • Demonstrates that combined communication behaviors significantly enhance patient-perceived empathy from healthcare providers.
  • Emphasizes the implications for medical education and the delivery of quality healthcare.