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Exploring the relationship between shared identity and interoperability: a mixed methods analysis of discussion-based
Louise Davidson1,2, Holly Carter2, John Drury1
1School of Psychology, University of Sussex, Brighton, UK.
Policing & Society
|December 18, 2024
Summary
Emergency responders benefit from a shared identity during multi-agency incidents. Fostering this common ground improves collaboration, trust, and overall response effectiveness in critical situations.
Area of Science:
- Psychology
- Emergency Management
- Sociology
Background:
- Multi-agency emergencies often face inter-organizational challenges.
- The Social Identity Approach offers a framework to understand these dynamics.
- Previous research indicates difficulties between Police, Fire and Rescue, and Ambulance Services.
Purpose of the Study:
- To investigate the role of social identity in multi-agency emergency response.
- To explore the relationship between responders' identity levels and joint working performance.
- To identify factors influencing effective collaboration during critical incidents.
Main Methods:
- Conducted six discussion-based exercises with emergency service responders.
- Analyzed participants' identity levels and perceptions of joint working.
- Examined discussion transcripts and post-exercise focus group data.
Main Results:
- A positive association was found between shared identity and interoperability.
- Organizational-specific terminology was identified as a barrier to joint working.
- Increased motivation, trust, and respect were linked to shared identity and effective response.
Conclusions:
- Shared identity is crucial for enhancing multi-agency response effectiveness.
- Addressing inter-organizational barriers, like communication, is vital.
- The Social Identity Approach provides valuable insights for improving emergency service collaboration.
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