Facilitators and inhibitors of attitude and word-of-mouth intention toward adoption of digital municipal service systems: A stimulus-organism-response approach
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View abstract on PubMed
Summary
This summary is machine-generated.This study explores factors influencing citizens
Area Of Science
- Digital transformation in public administration.
- E-government service adoption and citizen engagement.
Background
- E-government services are crucial for modern public administration, with technology adoption reshaping citizen-government interactions.
- Previous research focused on adoption factors, but this study uniquely examines citizen acceptance and resistance to e-government services.
Purpose Of The Study
- To investigate the facilitators and inhibitors influencing citizens' perceptions of the Digital Municipal Service System (DMSS).
- To analyze the impact of various values and barriers on attitudes toward DMSS adoption.
Main Methods
- Development of an integrated research model based on the Stimulus-Organism-Response (SOR) framework.
- Validation of the model using Smart-PLS with data from 353 respondents in Bangladesh.
Main Results
- Platform quality, convenience, social, and inclusiveness values positively influenced attitudes toward DMSS adoption.
- Tradition and usage barriers significantly negatively impacted attitudes toward DMSS adoption.
Conclusions
- Findings provide crucial insights for policymakers in emerging economies, particularly Bangladesh, for developing effective e-government services.
- Establishes a foundation for future research on technology adoption in public administration.
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