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Experiences of Simulated Phone Death Notification.

Tanya D Murtha1,2, Rachel R Johnson1, Matthew S Ellman3

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This summary is machine-generated.

Training medical students on telephone death notification is crucial. This study found the experience to be realistic, emotionally safe, and highly valued by students, highlighting its importance in communication skills curricula.

Keywords:
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Area of Science:

  • Medical Education
  • Communication Skills Training
  • Physician Training

Background:

  • Physicians require specific training for difficult skills like delivering death notifications.
  • Literature lacks detailed descriptions of such essential communication training.
  • A standardized patient encounter was developed to address this gap for medical students.

Purpose of the Study:

  • To develop and evaluate a formative, standardized patient encounter for telephone death notification training.
  • To assess fourth-year medical students' qualitative perspectives on the training, focusing on emotional safety and skill acquisition.

Main Methods:

  • A telephone death notification case was integrated into a fourth-year communication skills workshop.
  • Students received preparatory didactic lessons, formative peer feedback, and faculty-led debriefs.
  • Qualitative analysis of audio-recorded debriefings and post-session surveys from 88 medical students was conducted.

Main Results:

  • Three themes emerged: communication challenges, emotional responses, and appreciation for the training.
  • Students identified challenges in language, silence, distance, and phone-based communication.
  • Despite the intensity, students appreciated the realistic nature and felt safe and supported.

Conclusions:

  • Telephone death notification training is a valuable, realistic, and emotionally safe educational experience.
  • Medical students felt appropriately challenged and adequately supported during the training.
  • This type of training should be incorporated into formative communication skills curricula.