Wheelchair user's perceived access to maintenance and repair services: a qualitative study

Area of Science:

• Rehabilitation Engineering
• Assistive Technology
• User-Centered Design

Background:

• Wheelchairs and seating systems require regular maintenance.
• Essential functions depend on timely repair services.
• User experiences with repair access are critical.

Purpose of the Study:

• To explore wheelchair users' perspectives on accessing maintenance and repair services.
• To identify barriers and facilitators in wheelchair repair.
• To inform improvements in service delivery.

Main Methods:

• Semi-structured interviews with four full-time wheelchair users.
• Data analysis using reflexive thematic analysis.
• Collaborative theme construction via discussions and mind-mapping.

Main Results:

• Six key themes emerged: service delivery, repair options, policy impact, design needs, knowledge gaps, and systemic issues.
• Users desire improved accessibility and efficiency in repairs.
• Preventative measures are crucial for minimizing repair needs.

Conclusions:

• Wheelchair users advocate for policy revisions and preventative strategies.
• Collaboration among stakeholders is needed to analyze service delivery.
• Recommendations include policy adjustments, best practices, and preventative measures for better user access and outcomes.