Patient Experience and Satisfaction With Chiropractic Care: A Systematic Review

Area of Science:

• Chiropractic Care
• Patient Experience Research
• Healthcare Satisfaction Studies

Background:

• Numerous studies have measured patient satisfaction in chiropractic care.
• A systematic summary of these findings is currently lacking.
• Understanding patient satisfaction is crucial for healthcare quality improvement.

Purpose of the Study:

• To systematically review existing literature on patient satisfaction with chiropractic care.
• To identify factors contributing to high patient satisfaction in chiropractic settings.
• To synthesize findings on patient experience within chiropractic care.

Main Methods:

• Comprehensive literature search for quantitative, qualitative, or mixed-methods studies.
• Inclusion of 43 studies exploring patient experience with chiropractic care.
• Systematic review methodology to synthesize identified factors.

Main Results:

• Patient satisfaction in chiropractic care is consistently high compared to other professions.
• Key satisfaction drivers include clinical outcomes, the clinical interaction, and clinician attributes.
• Identified both positive and negative patient experiences within chiropractic care.

Conclusions:

• Chiropractic care demonstrates high patient satisfaction.
• Factors beyond clinical outcomes significantly influence patient experience.
• Insights from chiropractic patient satisfaction can inform improvements in the wider healthcare sector.