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Who Can Help Me? Citizens' Help-Seeking on Weibo During the Shanghai Lockdown
Difan Guo1, Shaoqiang Liu2, Yao Sun3
1School of Journalism and Communication, Beijing Normal University, Beijing100875, China.
Disaster Medicine and Public Health Preparedness
|January 3, 2025
Summary
During Shanghai's Omicron lockdown, citizens on Weibo urgently sought help for social isolation, personal freedom, food, and medical needs. Most posts expressed pessimism, highlighting critical public needs during emergencies.
Area of Science:
- Public Health
- Sociology
- Emergency Management
Background:
- The Omicron variant outbreak led to a strict lockdown in Shanghai.
- Citizen appeals for assistance on social media platforms provide insights into immediate needs.
Purpose of the Study:
- To investigate the challenges and needs of citizens during the Shanghai lockdown via Weibo.
- To analyze the characteristics of online help requests.
Main Methods:
- Collected 1040 Weibo posts with "Shanghai Anti-epidemic Help" keyword during lockdown.
- Analyzed requests across dimensions: help sought, urgency, recipient, beneficiary, expression, position, and emotion.
Main Results:
- Social isolation (home/community, isolation) and personal freedom were primary concerns.
- 11.83% of requests were highly urgent; most sought help for self or family.
- Pessimistic sentiments dominated, with requests for personal freedom, food, and medical care.
Conclusions:
- Shanghai citizens faced significant challenges related to isolation and basic needs during lockdown.
- Online pleas reveal public sentiment and critical requirements during health emergencies.
- Findings offer valuable data for future public health emergency preparedness.
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