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Related Experiment Videos

Patient reactions to doctors' computer use in general practice consultations.

G Brownbridge, G A Herzmark, T D Wall

    Social Science & Medicine (1982)
    |January 1, 1985
    PubMed
    Summary

    Patient reactions to doctors using computers during consultations were studied. Results show no negative effects on patient experience, with doctor-patient relationship being more influential than computer use.

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    Area of Science:

    • Medical Informatics
    • General Practice
    • Human-Computer Interaction

    Background:

    • Electronic health records (EHRs) are increasingly used in clinical settings.
    • Concerns exist regarding the impact of computer use by physicians on patient-doctor interactions.

    Purpose of the Study:

    • To evaluate patient reactions to doctors using computers during general practice consultations.
    • To assess the effect of computer use on patient perceptions of attentiveness, rapport, satisfaction, confidence, compliance, and stress.

    Main Methods:

    • An experimental field study comparing patients consulting doctors using computers versus those in control groups.
    • Questionnaire assessments collected from 127 patients in the experimental group and 216 in the control group.

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    Main Results:

    • No overall negative effects on patient reactions were found.
    • No significant differences in patient perceptions of attentiveness, rapport, satisfaction, confidence, compliance, or stress between groups.
    • A correlation was observed between negative attitudes towards computer use and increased post-consultation stress.

    Conclusions:

    • Patient experience during consultations is more influenced by the individual doctor than by the presence of computer use.
    • Short-term, experimental computer use does not negatively impact patient reactions.
    • Further research is needed on the long-term effects of established computer use in clinical practice.