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Effort-reward imbalance (ERI) significantly increases burnout risk in hotel workers. Targeted interventions are crucial to manage stress and support employee well-being in the hospitality industry.

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Area of Science:

  • Occupational Health
  • Psychology
  • Hospitality Management

Background:

  • Hotel workers face significant occupational stress.
  • Burnout is a prevalent issue in the hospitality sector.
  • Effort-reward imbalance (ERI) is a known predictor of workplace stress.

Purpose of the Study:

  • To investigate the association between effort-reward imbalance (ERI) and burnout among hotel workers.
  • To identify specific roles within the hotel industry that experience higher ERI and burnout.

Main Methods:

  • Online survey distributed via social media to recruit hotel workers.
  • Adjusted multivariable regression model used to analyze ERI and burnout scores.
  • Demographic and occupational data collected to control for potential confounders.

Main Results:

  • 50.5% of 224 surveyed hotel workers reported high ERI.
  • High ERI was significantly associated with increased burnout scores.
  • Leadership, food service, and guest room attendant roles reported higher ERI.
  • Older age was associated with reduced burnout.

Conclusions:

  • Effort-reward imbalance is a key risk factor for burnout in the hotel industry.
  • Specific job roles and demographic factors influence stress levels.
  • Developing targeted interventions is essential to mitigate burnout and improve hotel worker well-being.