Digitally transforming community mental healthcare: Real-world lessons from algorithmic workforce integration

Community-based high intensity services for people living with severe and enduring mental illnesses face critical workforce shortages and workflow efficiency challenges. The expectation to monitor complex, dynamic patient data from ever-expanding electronic health records leads to information overload, a significant factor contributing to worker burnout and attrition. An algorithmic workforce, defined as a suite of algorithm-driven processes, can work alongside health professionals assisting with oversight tasks and augmenting human expertise. This selective review summarises lessons learned from our five-year experience (2018-22) of algorithmic workforce implementation research in two community mental health services in Australia covering both rural and urban populations. We retrace our implementation journey to illustrate four foundational processes: (i) algorithm design (ii) proof-of-concept validation (iii) workflow integration and (iv) optimization. By examining our previous studies, we discuss insights gained regarding intended human-centricity of services, potential algorithm-human misalignments, and unintended workload and accountability consequences for clinicians and organizations.