System-failing creativity in health care.

Area of Science:

• Health Care Management
• Organizational Psychology
• Innovation Studies

Background:

• Health care professionals frequently innovate solutions for daily patient care challenges.
• Limited understanding exists regarding creativity during health care system failures.
• Front-line staff possess unique expertise crucial for addressing system failures.

Purpose of the Study:

• To develop a conceptual model explaining creativity in response to health care system failures.
• To integrate theories of creativity, system failures, and health care worker well-being.
• To provide a framework for understanding system-failing creativity (SFC).

Main Methods:

• Interdisciplinary literature review combining health care management, economics, psychology, and clinical practice.
• Application of appraisal theory to iteratively refine a conceptual model.
• Integration of key concepts from system failures, creativity, and health care worker well-being.

Main Results:

• The developed System-Failing Creativity (SFC) model conceptualizes creativity emerging from front-line professionals during system failures or crises.
• The model outlines pathways for proactive professional responses to system failures, fostering creative solutions.
• It highlights the impact of these creative responses on health care worker well-being.

Conclusions:

• The SFC model offers guidance for health care managers to foster creativity during system failures.
• It provides a framework for analyzing SFC and general creativity within healthcare organizations.
• The framework aims to enhance health care quality, worker well-being, and organizational performance.