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Development of a Navigator-Delivered Health Insurance Education Program for Hispanic and Latine Communities
Austin R Waters1,2, Perla L Vaca Lopez1, Luis Rios3
1The University of Utah, Salt Lake City, UT, USA.
Summary
Adapting a health insurance education program (HIEP) for Hispanic and Latine communities is crucial. Participants supported the adaptation, emphasizing cost control and accessibility to improve health insurance literacy.
Area of Science:
- Health Services Research
- Health Equity
- Health Literacy
Background:
- Equitable healthcare access for Hispanic and Latine populations necessitates addressing health insurance literacy beyond just enrollment.
- Health insurance literacy involves the knowledge, ability, and confidence to navigate and utilize health insurance effectively.
Purpose of the Study:
- To adapt an existing health insurance education program (HIEP) for Spanish-speaking Hispanic and Latine individuals.
- To gather community and professional input for tailoring the HIEP content and delivery.
Main Methods:
- Qualitative study involving individual interviews with 21 Hispanic and Latine community members.
- Group engagement sessions with 20 healthcare and community organization professionals.
- Inductive thematic analysis guided by intervention adaptation literature.
Main Results:
- Overwhelming support for adapting the HIEP was expressed by both community members and professionals.
- Key recommendations included focusing on cost control, population-specific tailoring, content accessibility, and delivery methods.
- Participants approved of the proposed HIEP topics.
Conclusions:
- The proposed adaptation of the HIEP received strong support from target populations and professionals.
- Health insurance literacy is recognized as a critical component for improving healthcare access, following insurance enrollment.
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