Non-verbal communication questionnaire: a measure to assess effective interaction

Area of Science:

• Psychology
• Communication Studies

Background:

• Non-verbal cues significantly impact interpersonal communication effectiveness.
• Existing measures may not fully capture the nuances of non-verbal communication perception.
• Khan and Zeb's (2021) 10-part model provides a framework for understanding non-verbal communication.

Purpose of the Study:

• To develop and validate the Non-verbal Communication Questionnaire (NVCQ).
• To assess the perception of encouraging and discouraging non-verbal cues.
• To establish the psychometric properties of the NVCQ.

Main Methods:

• Development of an eight-item questionnaire (NVCQ).
• Factorial structure analysis in Pakistani and Polish samples.
• Construct validity and test-retest reliability assessments.

Main Results:

• The NVCQ demonstrated a consistent factorial structure across different cultural samples.
• The questionnaire showed adequate construct validity and test-retest reliability.
• The NVCQ effectively measures perceptions of encouraging and discouraging non-verbal cues.

Conclusions:

• The Non-verbal Communication Questionnaire (NVCQ) is a psychometrically sound instrument.
• The NVCQ is suitable for assessing non-verbal communication in various contexts, including clinical and research settings.
• The findings support the NVCQ's utility in understanding effective communication through non-verbal channels.