Scan and share to register outpatients, India
Sutapa B Neogi1, Vikram Pagaria2, Sharbari Dutta1
1International Institute of Health Management Research, Phase 2, Plot No 3, Sector 18A, Dwarka, New Delhi, 10075, India.
Bulletin of the World Health Organization
|January 30, 2025
Summary
India
Area of Science:
- Digital health innovation
- Health informatics
- Public health systems
Background:
- Long waiting times at outpatient departments in India pose a significant challenge to patient care.
- The Ayushman Bharat Digital Mission (ABDM) was launched in 2021 to create a digital health infrastructure for accessible and affordable healthcare.
Purpose of the Study:
- To evaluate the impact of the Scan and Share service on reducing outpatient department waiting times in India.
- To assess the adoption and effectiveness of mobile technology in streamlining healthcare services.
Main Methods:
- The National Health Authority developed the Scan and Share service, utilizing mobile technology and QR codes.
- Patients scan QR codes via a mobile app to generate tokens linked to registration counters, integrating with the Ayushman Bharat Health Account.
- Technical specifications were published on the ABDM platform to guide app development, ensuring security and interoperability.
Main Results:
- The Scan and Share service is operational in 16,939 facilities across 35 states and territories as of October 19, 2024.
- Waiting times have been reduced from 1 hour to 2-5 minutes.
- Over 56 million tokens have been generated, with a small percentage from the private sector, and a significant number of private developers are engaged.
Conclusions:
- The Scan and Share service effectively reduces outpatient department queues, waiting times, and errors, transforming healthcare delivery.
- High-performing states can offer insights to improve service adoption in other regions.
- The initiative demonstrates the potential of digital solutions in enhancing healthcare efficiency and accessibility.
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