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Published on: January 15, 2017
Key performance indicators in emergency department simulation: a scoping review
Mohammad Hossein Mehrolhassani1, Anahita Behzadi1, Elaheh Asadipour2
1Health Services Management Research Center, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran.
This study identifies and classifies key performance indicators (KPIs) for emergency department (ED) simulations using the Balanced Scorecard (BSC) framework. The findings offer a comprehensive set of KPIs to enhance ED performance measurement and improvement.
Area of Science:
- Healthcare Management
- Simulation Modeling
- Performance Measurement
Background:
- Emergency department (ED) performance is crucial and often measured using key performance indicators (KPIs).
- Identifying reliable KPIs is critical for accurately appraising ED performance.
- This study introduces and classifies ED simulation KPIs within the Balanced Scorecard (BSC) framework.
Approach:
- A scoping review was conducted in 2024, adhering to the Arksey and O'Malley framework.
- Extensive literature searches were performed across multiple electronic databases and manual searches of conference proceedings.
- Data analysis involved deductive and inductive content analysis, with KPIs categorized using the BSC framework.
Key Points:
- 109 KPIs were extracted from 125 included articles after an initial retrieval of 4257.
- KPIs were classified into five categories: input, processing time, cost and revenue, utilization and productivity, and output.
- The majority of identified KPIs pertained to process time indicators.
Conclusions:
- A comprehensive set of KPIs for measuring ED performance in simulations has been compiled.
- These KPIs provide a holistic view for policymakers, managers, and researchers.
- The findings support improved ED performance measurement and strategic enhancement.
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