Using positive deviance to enhance HIV care retention in South Africa: development of a compassion-focused program to improve the staff and patient experience
View abstract on PubMed
Summary
This summary is machine-generated.Improving HIV patient retention in South Africa requires understanding what works. This study used a positive deviance approach to identify successful strategies in primary care facilities, leading to a new intervention to boost antiretroviral therapy adherence.
Area Of Science
- Public Health
- HIV/AIDS Research
- Health Services Research
Background
- South Africa faces a high HIV burden, with significant challenges in retaining patients on antiretroviral therapy (ART) within public primary care.
- Identifying factors that promote consistent patient retention is crucial for effective HIV management.
Purpose Of The Study
- To discover characteristics of primary care facilities with above-average 12-month retention rates for people with HIV (PWH) using a participatory positive deviance (PD) approach.
- To develop a targeted intervention based on identified high-retention facility characteristics.
Main Methods
- Conducted qualitative research including leadership interviews, staff and patient focus groups, patient shadowing, and facility observations in high- and low-retention facilities in Cape Town.
- Utilized the PD approach to analyze data and identify dominant characteristics contributing to higher ART retention rates.
Main Results
- Higher-retention facilities demonstrated compassionate, patient-centered care, high staff morale and team cohesion, efficient workflows, and welcoming environments.
- Developed the multidimensional 'Connect' intervention focusing on staff support, workflow optimization, and environmental improvements.
Conclusions
- The PD approach successfully identified key factors for improving ART retention in resource-limited settings.
- The 'Connect' intervention offers a potentially feasible and affordable strategy to enhance care for people with HIV if proven effective in trials.
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