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Triadic medical interaction with a bilingual doctor
Louisa Willoughby1, Marisa Cordella2, Simon Musgrave1
1Monash University.
Bilingual doctors consulting in a patient's native language can improve communication. This case study highlights the benefits of language concordance in a medical setting, emphasizing smooth interactions.
Area of Science:
- Medical Communication
- Sociolinguistics
- Healthcare Disparities
Background:
- Interpreted medical interactions are well-studied.
- Limited research exists on bilingual doctors consulting in patients' first languages.
- Focus on language concordance in migrant healthcare.
Purpose of the Study:
- To present a case study of a language-concordant medical consultation.
- To explore the dynamics of a triadic encounter involving a bilingual doctor, a migrant patient, and her daughter.
- To identify factors contributing to smooth communication in such settings.
Main Methods:
- Case study methodology.
- Analysis of a single consultation in Italian at an Australian hospital.
- Observation of a triadic interaction (doctor, patient, patient's daughter).
Main Results:
- The consultation was conducted primarily in Italian, with occasional English medical terms.
- Communication between all parties was notably smooth.
- The patient's daughter played a proactive role in supporting and clarifying her mother's account.
Conclusions:
- Language concordance can significantly enhance medical communication.
- The involvement of family members can positively influence triadic medical consultations.
- Bilingual doctors should be aware of the complexities and benefits of consulting in multiple languages.
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