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Empathic communication sequences in online medical consultations
1Beijing Information Science and Technology University.
Communication & Medicine
|February 7, 2025
Summary
This study analyzed empathic communication in 150 Chinese online medical consultations (OMC). It identified dynamic empathic interaction patterns between doctors and patients, offering insights for improving virtual healthcare communication skills.
Area of Science:
- Medical Communication
- Digital Health
- Discourse Analysis
Background:
- Empathy is crucial in clinical settings, with growing interest in its role in online medical consultations (OMC).
- Prior research on empathic communication in OMC primarily focused on doctors' actions, leaving a gap in understanding both doctor and patient perspectives.
- China's burgeoning OMC sector presents a unique context for studying online empathic interactions.
Purpose of the Study:
- To explore empathic communication from both doctors' and patients' viewpoints within text-based online medical consultations.
- To identify and analyze empathic communication sequences in the Chinese OMC context.
- To contribute to the understanding of empathic interaction dynamics in digital healthcare.
Main Methods:
- Analysis of 150 text-based online medical consultation cases from China.
- Application of a theme-oriented discourse analysis approach.
- Identification and categorization of empathic communication sequences.
Main Results:
- Four distinct types of empathic communication sequence organization were identified in the analyzed OMC cases.
- The study revealed dynamic, sequential patterns of empathic interaction between healthcare providers and patients/caregivers.
- Examples illustrating these patterns were discussed.
Conclusions:
- Online medical consultation communication exhibits complex, dynamic empathic sequential patterns.
- Findings can inform training programs for health professionals and medical students to enhance their empathic communication skills in virtual settings.
- This research addresses a significant gap by examining online empathy from dual perspectives in a key global market.
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