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West meets East.

Neda Akbari1, Robyn Woodward-Kron1

  • 1University of Melbourne.

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Summary
This summary is machine-generated.

This study reveals cultural differences in patient-centered communication (PCC) between East Slavic doctors and Western patients. Socio-historical factors and national culture influence Ukrainian doctors

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Area of Science:

  • Medical Communication
  • Cross-Cultural Psychology
  • Healthcare Management

Background:

  • Effective patient-centered communication (PCC) is crucial in healthcare.
  • Contextual factors influencing PCC implementation remain underexplored, particularly in cross-cultural settings.
  • Understanding these factors is vital for optimizing patient care and outcomes.

Purpose of the Study:

  • To explore East Slavic doctors' perspectives on intercultural patient-centered communication (PCC) with Western patients.
  • To identify contextual factors enabling or hindering PCC implementation in this specific cross-cultural dyad.
  • To analyze how socio-historical and cultural dimensions shape PCC experiences.

Main Methods:

  • Conducted semi-structured interviews with 15 doctors from two private clinics in Ukraine.
  • Interviews were guided by principles of patient-centered communication (PCC).
  • Data analysis employed content and thematic analysis, informed by Hofstede's cultural dimensions theory.

Main Results:

  • Significant disparities were observed between Ukrainian doctors' perspectives/experiences of PCC and those common in Western contexts.
  • Socio-historical barriers and educational influences were identified as key factors affecting Ukrainian doctors' PCC.
  • Dimensions of Ukrainian national culture were found to shape doctors' approaches to PCC.

Conclusions:

  • Societal context, including socio-historical factors and national culture, significantly impacts the conceptualization and practice of PCC.
  • Failure to consider these contextual elements risks compromising essential functions of medical communication.
  • Further research is needed to bridge cultural divides in healthcare communication and improve patient-centered care globally.