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Published on: February 16, 2011
The role of the nurse leader in facilitating effective support and communication to raise concerns
Kay Norman1, Alison Lewis2, Louise Carter2
1Principal Lecturer in Nursing, Head of Teaching Excellence, Three Counties School of Nursing and Midwifery, University of Worcester.
Abstract:
This article examines several factors that can affect how raising of concerns can be supported. Nurse leaders play a vital role in this process to maintain patient safety and act accordingly within the Nursing and Midwifery Council Code. Considerations are provided to explore how the nurse leader can facilitate communication with all team members to influence organisational culture, where colleagues feel confident in voicing concerns. Professional responsibilities pertinent to this process are highlighted, including the nurse leader as an advocate and supporting constructive challenge.
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