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Communicating with Deaf Patients in the Clinical Environment through Deaf-Hearing Teams: Lessons Learned from a
Natalie P Snyder1, Benedicta O Olonilua1, Rosemary Frasso2
1Thomas Jefferson University Sidney Kimmel Medical College, Philadelphia, Pennsylvania, USA.
Mededpublish (2016)
|February 13, 2025
Summary
Medical students learned vital communication strategies for Deaf patients through a virtual patient panel. This educational intervention improved understanding of access to care and the doctor-patient relationship for improved healthcare equity.
Area of Science:
- Medical Education
- Health Disparities
- Communication Studies
Background:
- Deaf patients face suboptimal healthcare due to communication and cultural differences.
- Health professionals often lack adequate training in caring for Deaf patients.
- Patient panels are effective for teaching communication strategies in medical education.
Purpose of the Study:
- To design, implement, and evaluate a virtual patient panel focused on clinical communication with Deaf patients.
- To provide practical suggestions for integrating similar educational interventions into health professions education.
Main Methods:
- A one-hour virtual Q&A session with Deaf patients and Certified Deaf Interpreters (CDI).
- Presented to 271 second-year medical students.
- Student takeaways analyzed using pile-sorting qualitative analysis.
Main Results:
- 73 students responded (27% response rate).
- Key takeaways included communication (77%), access to care (64%), autonomy (23%), doctor-patient relationship (21%), and culture (15%).
- Twelve practical tips for developing similar exercises were identified.
Conclusions:
- This virtual patient panel was a novel initiative in the medical school curriculum.
- Future considerations include optimizing delivery time for live interpreting and exploring trust in the physician-patient relationship.
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