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Strategic technological innovation through ChatMu: transforming information accessibility in Muhammadiyah
Muhammad Syahriandi Adhantoro1, Dedi Gunawan1, Harun Joko Prayitno2
1Faculty of Communication and Informatics, Universitas Muhammadiyah Surakarta, Surakarta, Indonesia.
Frontiers in Artificial Intelligence
|February 19, 2025
Summary
The ChatMu application improves information access for Muhammadiyah members, enhancing knowledge sharing. Further refinements are needed to address usability challenges for optimal user experience.
Area of Science:
- Information Science
- Human-Computer Interaction
- Community Informatics
Background:
- Muhammadiyah, a significant socio-religious organization, requires effective information dissemination channels.
- Digital tools offer potential solutions for enhancing community-specific information access.
Purpose of the Study:
- To evaluate the effectiveness of the ChatMu application in improving information access for Muhammadiyah members.
- To assess the performance, usability, and user satisfaction of the ChatMu application.
Main Methods:
- A mixed-methods research approach was employed.
- Qualitative and quantitative analyses were conducted to gather comprehensive data.
Main Results:
- ChatMu significantly improved the accessibility and accuracy of Muhammadiyah-related information.
- Identified usability challenges include navigation inefficiencies and content delivery inconsistencies.
- The application demonstrated strong capabilities in fostering digital literacy and information dissemination.
Conclusions:
- ChatMu shows promise as an innovative chatbot tool for empowering communities through enhanced knowledge access.
- Further development should focus on usability testing, content relevance, and interactive features.
- Continuous improvements can establish ChatMu as a key medium for advancing literacy and knowledge-sharing within the Muhammadiyah community.
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