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ERP in Bangladesh healthcare industry: Current scenario, challenges, and future directions
Mohammad Rezaul Karim1,2, Norshahrizan Nordin1, Md Sharif Hassan3
1Faculty of Business & Communication, Universiti Malaysia Perlis, Kangar 01000, Malaysia.
Background:
Over the last twenty years, Enterprise Resource Planning (ERP) systems have become essential for businesses aiming to enhance efficiency and gain a competitive advantage in the fierce business landscape of today. ERP systems offer substantial benefits for quality, cost-efficiency, and timely services in healthcare globally, but many organizations in underdeveloped and remote areas lack adequate IT infrastructure.
Objective:
This paper aims to provide an overview of the status of the ERP environment in Bangladesh's healthcare business and highlight the demands for IT-enabled health infrastructure and challenges to ERP-based health structure adoption.
Method:
The study conducted a systematic review and meta-analysis extension for systematic reviews using the PRISMA method. Two digital libraries including Scopus and WoS were used in this study for systematic literature review.
Results:
The study found no papers conducted on ERP in Bangladesh healthcare, including advantages and disadvantages. Some findings revealed that the adoption of ERP systems in the healthcare industry in Bangladesh remains challenging but not beyond overcome.
Conclusions:
ERP systems would encourage substantial changes in finances, human resources and capacity, revenue, workforce scheduling, and customer satisfaction if they were successfully adopted in healthcare enterprises in Bangladesh. Further improvement is needed in various disciplines based on the existing situation and difficulties with ERP adoption in the healthcare industry. The results of this study will assist the stakeholders in making wise choices regarding the implementation of ERP and upcoming investments in Bangladesh's healthcare industry.
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