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Communication partner training for aged-care workers: A scoping review.

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Summary

Existing Communication Partner Training (CPT) programs inadequately address the diverse needs of aged-care staff, often focusing on specific disorders rather than broader communication skills. A new, comprehensive CPT is needed for better care quality in aged-care settings.

Keywords:
aged careageingcommunicationtraining

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Area of Science:

  • Gerontology and Healthcare Communication
  • Allied Health and Aged Care Workforce Development

Background:

  • Direct care staff in aged-care settings are vital for supporting older adults with communication needs.
  • Many staff possess unmet skill requirements in interpersonal, intercultural, and intergenerational communication.
  • Existing Communication Partner Training (CPT) programs may not align with the diverse communication demands in aged care.

Approach:

  • A scoping review was conducted following established evidence synthesis guidelines.
  • Systematic searches of five electronic databases identified relevant peer-reviewed articles.
  • Data on CPT program content and format were extracted using standardized tools.

Key Points:

  • Most identified CPT programs (79%) are disorder-specific (e.g., dementia, aphasia), neglecting broader communication needs.
  • No programs addressed intercultural communication, despite workforce diversity.
  • In-person, health professional-led training (67%) may be impractical for dispersed aged-care services.

Conclusions:

  • A significant gap exists in current CPT for aged-care staff, necessitating a comprehensive, disorder-agnostic approach.
  • Future CPT must incorporate feasible delivery methods and evaluate dyadic outcomes (staff and resident).
  • Tailored, co-designed CPT is crucial for enhancing the quality of care and life for older adults.