Related Experiment Video
Updated: May 27, 2025

Loneliness Assuaged: Eye-Tracking an Audience Watching Barrage Videos
Published on: May 29, 2020
The role of cognitive factors in consumers' perceived value and subscription intention of video streaming platforms
Tong Wu1, Nan Jiang2, Mobai Chen3
1Faculty of Media Management, Qingdao Film Academy, Qingdao City, Shandong Province, China; School of Management and Marketing, Faculty of Business and Law, Taylor's University, Subang Jaya, Malaysia; Department of Film and Animation, College of Communication, Qingdao University of Science and Technology, Qingdao City, Shandong Province, China.
Abstract:
The video streaming sector has expanded significantly over the past decades despite the competition among service providers generating difficulties in retaining subscribed customers. This study explored the subscription intention by evaluating 35 peer-reviewed journal articles from two popular databases, namely Scopus and Web of Science. Instrumental insights related to the intricate and multidimensional factors that influenced customer decisions to subscribe to or renew video streaming service subscriptions were provided to both academicians and service providers. Alternative research avenues were also discovered for future researchers. Moreover, the findings would assist video streaming service providers in improving user experiences, establishing customer loyalty, and increasing the subscription intention in the fluctuating digital entertainment industry.
Related Concept Videos
Factors Affecting Perception
An illustrative example of a perceptual set is the scenario where an airline pilot told...
Routes of Persuasion
Social Cognitive Perspective on Personality
Lazarus's Cognitive Appraisal Theory
Primary Appraisal:...
Cognitive Dissonance
Cognitivism
Previously dominated by behaviorism, which prioritized observable behaviors and largely ignored mental processes, psychology transformed in the 1950s. Cognitive psychologists argue that understanding how we think and process...

