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Prioritizing Trust in Podiatrists' Preference for AI in Supportive Roles Over Diagnostic Roles in Health Care:
Mohammed A Tahtali1,2, Chris C P Snijders2, Corné W G M Dirne1
1Department of Industrial Engineering & Management, Fontys University of Applied Sciences, Eindhoven, The Netherlands.
Podiatrists prefer artificial intelligence (AI) for supportive health care tasks like triage due to efficiency. They are cautious about AI diagnostics, emphasizing the need for transparency and human expertise to build trust in AI adoption.
Area of Science:
- Health Informatics
- Artificial Intelligence in Medicine
- Podiatric Medicine
Background:
- Artificial intelligence (AI) is increasingly used in healthcare for complex decision-making, surpassing human capabilities in some areas.
- Despite AI's potential, healthcare adoption faces challenges due to skepticism regarding AI decision reliability.
Purpose of the Study:
- To explore effective and acceptable methods for integrating AI into a wider range of healthcare tasks.
- To understand healthcare professionals' perspectives on AI's role in clinical practice.
Main Methods:
- Two qualitative phases involving interviews and a focus group with podiatrists.
- Thematic and framework analysis of recorded and transcribed data to identify patterns and insights.
Main Results:
- Podiatrists favor AI for supportive roles (e.g., triage) due to efficiency and process optimization.
- Hesitancy exists regarding AI for diagnostics, stemming from accuracy concerns and the value of human expertise.
- Transparency and explainability are crucial for building trust in AI systems.
Conclusions:
- Podiatrists exhibit a nuanced view, accepting AI in supportive roles while remaining cautious about diagnostic applications.
- A stepwise integration of AI, starting with trusted supportive roles, can gradually build confidence for more complex tasks.
- Strategic AI adoption is key to enhancing trust and acceptance in healthcare, aligning technology with professional standards and patient care.
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