The effects of response time on older and young adults' interaction experience with Chatbot
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View abstract on PubMed
Summary
This summary is machine-generated.Younger adults prefer instant chatbot responses, while older adults prefer delayed responses for virtual companionship. Tailoring chatbot speed to age groups enhances user experience and satisfaction.
Area Of Science
- Human-Computer Interaction
- Gerontology
- Artificial Intelligence
Background
- Chatbots are increasingly used in various sectors, impacting human-computer interaction.
- Limited understanding exists on how chatbot response time affects user experience across different age groups.
- Aging societies require tailored technological solutions for older adults' emotional and relational needs.
Purpose Of The Study
- To investigate the impact of chatbot response time on user experience in virtual companionship.
- To compare preferences between young and older adults regarding chatbot response speed.
- To inform the design of age-adaptive chatbots.
Main Methods
- A 2x2 between-subjects experiment with 160 Taiwanese participants (young and older adults).
- Two conditions: instant (approx. 3s) and delayed (10-60s) chatbot responses.
- User experience measured via social presence, satisfaction, and intention of use; analyzed with two-way ANOVA.
Main Results
- Significant interaction effect found between response time and age group.
- Younger adults preferred instant responses, valuing efficiency.
- Older adults preferred delayed responses, benefiting from cognitive comfort and conversational pacing.
Conclusions
- Chatbot response time significantly influences user satisfaction, with age-specific preferences.
- Adaptive chatbot designs are crucial to meet diverse cognitive and emotional needs.
- Balancing digital companionship with potential dehumanization risks is important; further research on long-term effects and cultural differences is recommended.
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